Frequently Asked Questions
Everything you need to know about your Havenly beauty journey.
Are Havenly Cosmetics products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. The majority of our products are also vegan; please check the individual product descriptions for specific ingredient lists.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure checkout experience.